Common Petsies Questions

Do you sell Petsies internationally?
Yes we do!  We happily ship Petsies worldwide using USPS First Class Mail. Postage Fees Here are our simple flat rate shipping and handling fees:   ...
Wed, Mar 18, 2020 at 2:21 PM
Shipping & Handling Fees
Domestic   Domestic shipping is determined during checkout based on the weight of the item(s) purchased. Please proceed to the Shopping Cart / Checkout s...
Thu, Mar 26, 2020 at 3:23 PM
How do I order a custom Petsies?
Easy Ordering Ordering your own hand-made stuffed animal of your pet is super simple! Start on our main custom plush Petsies page and select your servi...
Wed, Mar 18, 2020 at 1:52 PM
Website issues
Ruh oh! We're sorry!!!! If you're experiencing technical difficulties, here's what to do: 1) Try using a different internet br...
Sat, Oct 14, 2017 at 1:17 PM
What is the status of my order?
Thank you for your order and thank you for your patience.  Note that the estimated shipment time for your order is included in your order confirmation...
Thu, Mar 19, 2020 at 11:51 AM
Can I add clothing to my Petsie plush?
Clothing We know pets can like to dress up just as much as we do! We can create collars, bows, and other simple clothing for your Petsie for no additional ...
Thu, Mar 19, 2020 at 12:02 PM
Can’t find your question? Reach out to us
We have recently implemented a new help wizard on our homepage. You can search for a specific FAQ  under “search for help” based on key words or look at a f...
Thu, Mar 19, 2020 at 12:04 PM
I forgot to add a picture to my order. What do I do?
Uh oh! Did you forget a picture of your pet that you would like us to see?  If you would like to add any details to your pet’s description or send in more ...
Thu, Mar 19, 2020 at 12:10 PM
What is a Sneak Peek?
Thinking about adding a Sneak Peek to your order?  If you choose to add a Sneak Peek to your order, you will receive a Sneak Peek email with images of y...
Thu, Mar 19, 2020 at 12:13 PM