Thank you for your order and thank you for your patience.
Note that the estimated shipment time for your order is included in your order confirmation email.
We will be sending 5 automatic email updates throughout the "Petsification" process: including updates on everything from Initial Design to Final Shipment (with a tracking number). If it's been more than a week since your order and you have not received an email update, please let us know:
If you are using the Help Wizard on our website: click on the "Contact Us" button after you click ‘back’
If you are on our FAQ page: click on the “Message Us” button on the top of our FAQ page
If you created an account during checkout, you can always log in to https://www.mypetsies.com/customer/account/login/ to check the current status.
You can also send a friendly inquiry to our customer service team and we'll be happy to check the status for you. Please submit a New Support Ticket at the top of this page and include your order number in your inquiry.