Customer Satisfaction

Can I change my mind or cancel my order?
Absolutely - as long as it's before we've started working on your custom Petsie, Pillow, Keychain, Socks or Mask. We keep you updated at each ste...
Thu, Jan 28, 2021 at 9:35 AM
What if my Petsie arrives with a tear?
Petsies are gentle animals, and the mail trucks can be bumpy rides. Before they leave our care, Petsies are carefully packaged to protect them as much as p...
Wed, Mar 18, 2020 at 3:13 PM
I played a bit too hard and ripped my Petsie
We'll send a doctor!  If a Petsie tears from regular use ( hugs included) within 90 days of receipt, let us know! We'll take a look and our team ...
Fri, Aug 28, 2020 at 3:27 PM
I don't like how my Petsies turned out
As you can imagine, creating a hand-made stuffed animal that captures the essence of your real animal is no easy task. Petsies artists give your Petsie a ...
Fri, Aug 28, 2020 at 3:28 PM
My Petsies arrived late (or hasn't arrived at all) - I'd like a refund
Oh no! We do our very best to get Petsies created and delivered on time. But Petsies have a highly custom, hand-made creation process so sometimes even we...
Sun, Aug 21, 2016 at 11:25 AM