As you can imagine, creating a hand-made stuffed animal that captures the essence of your real animal is no easy task. Petsies artists give your Petsie a lot of thought, and they apply their best judgment along with the description you provided while ordering to create the Petsie you imagined. Before writing to us, please note that our designers spent many hours and poured their soul into your creation. Here's how we do it.
Every Petsies customer should walk away with a pawsitive experience! Because of this, our team is happy to work with you to come to best solution possible!
Please contact our team at [email protected].
Disclaimer:
- Gift Recipients: Please be advised that all orders are subject to our policies and Craftsmanship Warranty. We are unable to provide store credit or remakes without meeting specific criteria in these circumstances.
- We here at Petsies provide a service as well as a product. Due to this, returning your product without being directed to do so by one of our team members will not guarantee the return of your funds.