As you can imagine, creating a hand-made stuffed animal that captures the essence of your real animal is no easy task. Petsies artists give your Petsie a lot of thought, and they apply their best judgment along with the description you provided while ordering to create the Petsie you imagined. Before writing to us, please note that our designers spent many hours and poured their soul into your creation. Here's how we do it.

Petsies Craftsmanship Guarantee

The good news is that all custom Petsies are backed by our Craftsmanship Guarantee. Please read our policy here:

Craftsmanship Guarantee

You'll also find instructions on how to submit your plush for a touch-up or a remake. Every Petsies customer should walk away with a pawsitive experience!