As you can imagine, creating a hand-made stuffed animal that captures the essence of your real animal is no easy task. Petsies artists give your Petsie a lot of thought, and they apply their best judgment along with the description you provided while ordering to create the Petsie you imagined. Before writing to us, please note that our designers spent many hours and poured their soul into your creation. Here's how we do it.

Petsies Craftsmanship Limited Warranty

The good news is that all custom Petsies are backed by our Craftsmanship Limited Warranty. Please read our policy here:

Craftsmanship Limited Warranty

You'll also find instructions on how to submit your plush for a touch-up or a remake. Every Petsies customer should walk away with a pawsitive experience!

Disclaimer: We here at Petsies provide a service as well as a product. Due to this, returning your product without being directed to do so by one of our team members will not guarantee the return of your funds.