Petsies are gentle animals, and the mail trucks can be bumpy rides. Before they leave our care, Petsies are carefully packaged to protect them as much as possible (we're still working on mini-helmets).
If a Petsie arrives damaged, count on us to come to the rescue. Depending on what we see, our team will make a decision whether to a) complete a repair b) replace your Petsie, or c) issue you a refund. Send our team a picture of the damage and your order number:
If you are using the Help Wizard on our website: click on the "Contact Us" button after you click ‘back’
If you are on our FAQ page: click on the “Message Us” button on the top of our FAQ page
All custom Petsies are backed by our Craftsmanship Limited Warranty. Please read our policy here: