We'll send a doctor! If a Petsie tears from regular use ( hugs included) within 15 days of receipt, let us know! We'll take a look and our team will decide whether to a) repair b) replace your Petsie, or c) issue you a refund.
Send a photo of the damage plus your order number:
If you are using the Help Wizard on our website: click on the "Contact Us" button after you click ‘back’
If you are on our FAQ page: click on the “Message Us” button on the top of our FAQ page
Reminder: Petsies are NOT toys - especially not for your real pets! Please treat them with care. Mistreatment of Petsies will void the warranty.