We'll send a doctor!  If a Petsie tears from regular use ( hugs included) within 90 days of receipt, let us know! We'll take a look and our team will decide whether to a) repair b) replace your Petsie, or c) issue you a refund.

Send a photo of the damage plus your order number:

If you are using the Help Wizard on our website: click on the "Contact Us"  button after you click ‘back’

If you are on our FAQ page:  click on the “Message Us” button on the top of our FAQ page 


Reminder: Petsies are NOT toys - especially not for your real pets! Please treat them with care. Mistreatment of Petsies will void the warranty.