Common Petsies Questions

I didn't receive my Confirmation Email. What do I do?
Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t recei...
Wed, Jun 24, 2020 at 1:54 PM
Do I need an account to order a Petsie?
Creating an account is not mandatory in order to place an order with us. You are more than welcome to checkout as a guest. :) However, we do recommend creat...
Wed, Jun 24, 2020 at 1:55 PM
I received a Question from the Design Team. What do I do?
Our designers sometimes reach out to you directly if they have questions about the artwork/images that you provided. When you receive the question, please m...
Wed, Jun 24, 2020 at 1:57 PM
What if I miss my Sneak Peek?
We are very sorry you missed your Sneak Peek. :( To potentially avoid this, we strongly recommend adding support@mypetsies.com to your email contacts.  ...
Tue, Jul 13, 2021 at 11:37 AM
What are Pet-Photo Pillows?
We are excited to offer pet photo pillows! You can read more about them here: Pet-Photo Pillows We understand that you are working with the photos you ...
Fri, Sep 16, 2022 at 10:37 AM
How do I add the recording on my Voice Recorder for my Petsie?
You will be able to customize your Voice Recorder once you receive your Petsie in person. :) Please watch this instructional video here fo...
Thu, Jul 15, 2021 at 12:21 PM
Are Petsies Super Cuddly?
While our Petsies Forevers are definitely hug-worthy, due to the custom airbrushing and quality of the stuffing, they are slightly harder to the touch than ...
Thu, Jul 22, 2021 at 3:56 PM
My Petsie is a Gift. Can you send it in a Plain Box?
Of course we can! Please just message our support team at support@mypetsies.com with this request and we will be happy to do this for you.  Please note ...
Mon, Oct 18, 2021 at 12:26 PM
What are Felted Magnets
We are excited to offer our Custom Felted Pet Magnets. You can read more about them here: Felted Magnets Our magnets are created from 100% natural wool ...
Tue, May 24, 2022 at 12:09 PM
What Size Do The Petsies Come In?
We offer three available sizes for our Petsies in order to capture your Pets unique style and personality. :) They are:  10-inch Small - Popular with sm...
Thu, Jul 7, 2022 at 9:00 AM