Petsies Support

Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t recei...

Creating an account is not mandatory in order to place an order with us. You are more than welcome to checkout as a guest. :) However, we do recommend creat...

Our designers sometimes reach out to you directly if they have questions about the artwork/images that you provided. When you receive the question, please m...

We are very sorry you missed your Sneak Peek. :( To potentially avoid this, we strongly recommend adding support@mypetsies.com to your email contacts.  ...

We are excited to offer pet photo pillows! You can read more about them here: Pet-Photo Pillows We understand that you are working with the photos you ...

You will be able to customize your Voice Recorder once you receive your Petsie in person. :) Please watch this instructional video here fo...

While our Petsies Forevers are definitely hug-worthy, due to the custom airbrushing and quality of the stuffing, they are slightly harder to the touch than ...

Of course we can! Please just message our support team at support@mypetsies.com with this request and we will be happy to do this for you.  Please note ...

We are excited to offer our Custom Felted Pet Magnets. You can read more about them here: Felted Magnets Our magnets are created from 100% natural wool ...

We offer three available sizes for our Petsies in order to capture your Pets unique style and personality. :) They are:  10-inch Small - Popular with sm...