Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t received it, please make sure to check your spam and junk folders just in case! If you are still unable to locate your confirmation email, please reach out to our support team for further assistance. :)
Note for our customers who utilize Gmail: Please make sure to check your Promotions folder. This is where our emails may sometime end up if support@mypetsies.com is not added to your email contacts. Gmail introduced different inbox tabs, including the Promotions tab, to help improve deliverability and open rates, and to decrease spam complaints from their users. Gmail delivers emails to these tabs based on constantly changing algorithms that take variable data into account, including sender information, email content, and recipient engagement.