Petsies are gentle animals, and the mail trucks can be bumpy rides. Before they leave our care, Petsies are carefully packaged to protect them as much as possible (we're still working on mini-helmets).
If a Petsie arrives damaged, count on us to come to the rescue. Depending on what we see, our team will make a decision whether to a) complete a repair b) replace your Petsie, or c) issue you a refund. Send our team a picture of the damage and your order number using the Contact Us form on the right side of this page and our team will quickly take a look.
Full Petsies Guarantee policy is available here: https://www.mypetsies.com/guarantee/