Please do take a look at our 5 Most Common Questions to see if your question is answered.
Besides that, you can submit a ticket on this page or email us at support@mypetsies.com (we typically reply within 1 business day, but please be patient around holidays).
Email is the best way to reach us about an existing order because it gives our team a chance to really dig into your items and resolve any issues. You can also reach us by calling 855-PLUSHIE (758-7443). We are available Monday through Friday 8AM to 4PM, excluding holidays.