Customer Satisfaction

Can I change my mind or cancel my order?
Absolutely - as long as it's before we've started working on your custom order.  For accessories or Petsies Stars, we're happy to cancel an...
Thu, Dec 14, 2023 at 3:14 PM
What if my Petsie arrives with a tear?
Petsies are gentle animals, and the mail trucks can be bumpy rides. Before they leave our care, Petsies are carefully packaged to protect them as much as p...
Tue, Jul 13, 2021 at 12:56 PM
I played a bit too hard and ripped my Petsie
We'll send a doctor!  If a Petsie tears from regular use ( hugs included) within 90 days of receipt, let us know! We'll take a look and our team wi...
Fri, Aug 28, 2020 at 3:27 PM
I don't like how my Petsies turned out
As you can imagine, creating a hand-made stuffed animal that captures the essence of your real animal is no easy task. Petsies artists give your Petsie a ...
Tue, Jul 13, 2021 at 12:56 PM
My Petsies arrived late (or hasn't arrived at all) - I'd like a refund
Oh no! We do our very best to get Petsies created and delivered on time. But Petsies have a highly custom, hand-made creation process so sometimes even we...
Sun, Aug 21, 2016 at 11:25 AM