Customer Satisfaction

Can I change my mind or cancel my order?
Absolutely - as long as it's before we've started working on your custom Petsies. We keep you updated at each step in making your custom plush, so...
Sun, Aug 21, 2016 at 11:13 AM
What if my Petsie arrives with a tear?
Petsies are gentle animals, and the mail trucks can be bumpy rides. Before they leave our care, Petsies are carefully packaged to protect them as much as ...
Sun, Aug 21, 2016 at 11:14 AM
I played a bit too hard and ripped my Petsie
We'll send a doctor!  If a Petsie tears from regular use (child hugs included) within 15 days of receipt, let us know! We'll take a look and our t...
Sun, Aug 21, 2016 at 11:18 AM
I don't like how my Petsies turned out
Shhhh - don't let your Petsie hear you! ;) As you can imagine, bringing creating a hand-made stuffed animal that captures the essence of your r...
Wed, Jan 18, 2017 at 1:36 PM
My Petsies arrived late (or hasn't arrived at all) - I'd like a refund
Oh no! We do our very best to get Petsies created and delivered on time. But Petsies have a highly custom, hand-made creation process so sometimes even we...
Sun, Aug 21, 2016 at 11:25 AM