We'll send a doctor! If a Petsie tears from regular use (child hugs included) within 15 days of receipt, let us know! We'll take a look and our team will decide whether to a) repair b) replace your Petsie, or c) issue you a refund.
Send a photo of the damage plus your order number using the Contact Us form on the right side of this page and we'll get started as soon as we can.
Reminder: Petsies are NOT toys - especially not for your real pets! Please treat them with care. Mistreatment of Petsies will void the warranty.