Thank you for your order and thank you for your patience. 

Note that the estimated shipment time for your order is included in your order confirmation email.


Send 5 emails throughout the "Petsification" process, including updates on everything from Initial Design to Final Shipment (with tracking number). If it's been more than a week since your order and you have not received any update emails, please let us know by submitting a customer support ticket via the link at the top of this page.

If you created an account during checkout, you can always log in to to check the current status.

You can also send a friendly inquiry to our customer service team and we'll be happy to check the status for you.  Please submit a New Support Ticket at the top of this page and include your order number in your inquiry.