Thank you for your order and thank you for your patience. 


Note that the estimated shipment time for your order is included in your order confirmation email.

 

Send 5 emails throughout the "Petsification" process, including updates on everything from Initial Design to Final Shipment (with tracking number). If it's been more than a week since your order and you have not received any update emails, please let us know by submitting a customer support ticket via the link at the top of this page.



If you created an account during checkout, you can always log in to https://www.mypetsies.com/customer/account/login/ to check the current status.


You can also send a friendly inquiry to our customer service team and we'll be happy to check the status for you.  Please submit a New Support Ticket at the top of this page and include your order number in your inquiry.